Shipping
Our Policy:
Unfortunately, we cannot ship alcohol to P.O. Boxes and APO/FPO addresses.
All wine shipments have to be signed by someone 21 years or older, we recommend that you ship to a business address.
We don’t ship wine over the weekends or major holidays because some damage may occur during the summertime when the temperature is too hot or during the wintertime when the temperature is too cold. Orders placed on Friday, Saturday and Sunday will ship on Monday. In cases of extreme weather conditions. We reserve the right to delay the releases of shipments to ensure the highest quality of products at the time of arrival.
Returns Policy:
Viansa Winery guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for assistance. Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.
Account updates:
Changes made to your account must be changed prior to the first of the month, once the order has been processed and changes need to be made and it’s after the first of the month and fee will be charged to your account.
Redirects:
If you need to redirect a package, there will be a redirect fee charged to your account
Reships:
If a package has returned to us and you would like the package reshipped, there will be a reshipping fee charged to your account
Tracking your order:
Once your order has shipped you will receive a email from UPS with a tracking number
International Shipping:
For out-of-country shipments please call 800-995-4740 or send an email to Tuscan@viansa.com to receive a shipping fee quote.
Shipping Methods:
Standard shipping service:
We ship all of our shipments UPS ground and delivers within 3-5 business days. Some states will require 5-7 business days for deliveries.
Overnight shipping service:
If you would like to request overnight shipping we ship via UPS, overnight service is not available in NJ, MA and AZ.
Wine Shipping States:
We can ship wine into the following states: AL*, AK, AZ*, CA, CO, DC, FL, GA*, HI, ID, IL, IN*, IA, KS*, LA, ME*, MD, MA*, MI*, MN, MO, MT*, NE, NV, NH*, NJ*, NM, NY, NC, ND,OH*, OR, SC, TN, TX,VT, VA, WA,WI, WY
Alabama:
For an individual consumer to obtain wine they must fill out a letter to the Alabama Beverage Control Board before any wine can be shipped into the state. In addition, the shipment is to be consigned, with freight charges prepaid, directly to the individual in care of an ABC store (where taxes are rendered). Please call us at 800-995-4740 to receive the form.
Arizona:
Due to the regulations in your state delivery time could take up to 2-3 weeks from order date.
Georgia:
We must acquire a copy of the consumer’s driver’s license before the order can be shipped.
Indiana:
An initial on-site face-to-face transaction with the consumer is required. IN consumers may only receive off-site shipments if they have made a previous purchase on the premises of the winery.
Kansas:
We must acquire a copy of the consumer’s driver’s license before the order can be shipped.
Maine:
Due to regulations in your state we are only allowed to ship 750ml bottles of wine.
Massachusetts:
Due to the regulations in your state delivery time could take up to 2-3 weeks from order date.
Michigan:
We must acquire a copy of the consumer’s driver’s license before the order can be shipped.
Montana:
Montana law provides that an adult resident at least 21 years old may apply for a connoisseur's license to receive up to 12 cases per year (personal consumption only) from an out-of-state winery.
New Hampshire:
Due to regulations in your state we are only allowed to ship 750ml bottles of wine.
New Jersey:
Due to the regulations in your state delivery time could take up to 2-3 weeks from order date.
Ohio:
We must acquire a copy of the consumer’s driver’s license before the order can be shipped.
